1. Introduction
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website by telephone or email.
1.2 This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Delivery
2.1 We offer standard next day delivery to all mainland UK addresses on all orders (including VAT) via our courier partner APC. Standard next day deliveries are £9.95 with Highlands and Islands being £19.95. For more remote locations please contact us for a quote.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: (England, Scotland, Wales and Northern Ireland).
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, your typical period for delivery of products by this method is 2 working days. The most suitable courier or carrier service will be identified for you.
4.2 If you place your order before 11am on a working day, these time periods run from the close of business on that day; if you place your order after 11am on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 Payment is required before any products are delivered.
5. Delivery tracking
5.1 Delivery tracking is available in respect of all orders for our products.
5.2 To track your delivery, enter your order number which is provided in your order confirmation email into our delivery service provider’s website here: https://apc-overnight.com/
6. Receipt and signature
6.1 All deliveries must be received in person at the delivery address.
6.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
7. Additional deliveries
7.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
8. Collection
8.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
9. Delivery problems
9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge. As most of our products are chilled and sent out in insulated bags you may wish to avoid a situation of non-delivery as the products may not be in perfect condition. No responsibility will be assumed by Secret Hamper Ltd in this case.
9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.